You can expect your order to arrive quickly and in great condition.
We offer FREE TRACKED AUSTRALIA POST delivery within Australia on orders over $99. For orders under this amount, the cost of delivery is just $7.95.
We can also ship by Express POST for those times when you need your order as quickly as possible. The cost of Express Post delivery by Australia Post is $14.95 to NSW, VIC & QLD (variable rates for other states). Simply click the Express Post button during Secure Checkout.
How long does it take?
Most orders are dispatched within 24 hours
If you are ordering Practitioner-Only products we may need to verify your order with you. This means one of our qualified health practitioners will contact you by phone to confirm the products are right for you. Make sure your contact details are up to date.
What about heat sensitive product?
It’s important to us that you receive your products in optimal condition. We ensure that all products which, according to manufacturer’s guidelines, are “best kept refrigerated”, are kept refrigerated on our premises at all times prior to dispatching them.
We keep all of our stock out of direct sunlight and away from direct sources of heat at all times. Click here for more info on shipping probiotics.
Out of Stock Products
Occasionally a product which you order may be out of stock. In this case we’ll contact you promptly with an ETA. If the product is out of stock with the manufacturer/wholesaler we will consult with you on what alternative brands are available and appropriate.
Do you ship outside Australia?
Yes, we ship all over the world. Note that some countries do not allow the importation of some products. And some countries impose import duties. It is your responsibility to be aware of the regulations etc in the country you are shipping to.