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Delivery

You can expect your order to arrive quickly and in great condition. 

 

We offer FREE AUSTRALIA POST delivery within Australia on all orders over $99. For orders under this amount, the cost of delivery is just $7.95.

We can also ship by Express POST for those times when you need your order as quickly as possible. The cost of Express Post delivery by Australia Post is $14.95 to NSW, VIC & QLD (variable rates for other states). Simply click the Express Post button during Secure Checkout.

 

  

 

How long does it take?

We will dispatch your order within 1-2 working days. 

If you are ordering Practitioner-Only products we may need to verify your order with you. This means one of our qualified health practitioners will contact you by phone to confirm the products are right for you. Make sure your contact details are up to date.

Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. If the product is out of stock with the manufacturer/wholesaler we will consult with you on what alternative brands are available and appropriate.  

 

Can I track my order?

Yes. You can track the status of your orders in the My Account section of this website.

You will also receive a tracking ID from Australia Post once your order has been dispatched. Simply follow the instructions in the email from Australia Post Click & Send.

 

What about heat sensitive products?

It's important to us that you receive your products in optimal condition. We ensure that all products which, according to manufacturer's guidelines, are "best kept refrigerated", are kept refrigerated on our premises at all times prior to dispatching them. We keep all of our stock out of direct sunlight and away from direct sources of heat at all times. All orders are sent unrefrigerated. If you are ordering heat sensitive products then we recommend you opt for Express POST.

 

Do you ship outside Australia?

Simple answer is Yes. 

Your shipping quote will be updated at the checkout.

If you have any problems, contact us and we will do our best to help.

 

 * All prices are in Australian Dollar

Country Regular Shipping Rate Free Shipping Eligibility
New Zealand $19.95 orders over $249 (Weighs<2kg)
 Hong Kong Variable N/A
 China Variable N/A
United States Variable N/A
Japan Variable N/A

Europe (UK, Germany,

Ireland, Italy, Netherlands, Spain,

Sweden)

Variable N/A

Asia Other( Singapore, Korea,

India, Indonesia, Malaysia,

Taiwan, Vietnam)

Variable N/A